The government, along with Rail Delivery Group, is proposing to close nearly all ticket offices at rail stations in England. They are carrying out a consultation survey, which we appeal to you to complete. Please use the link below to let them have your views. The consultation closes on 26th July but you can find it here. Cllr Tim Mander (Labour Westover) says “Bridgwater is a growing town and the Town Council wants to see rail services increased and improved. The station building is a fantastic asset and it’s absolutely crucial that we not only maintain but increase the ticket office opening hours. Having station staff on hand to answer queries and reassure the public and train passengers is fundamental to operating a successful and sustainable rail service. Stripping out staff and relying on passengers using online or machine ticketing excludes the vulnerable, elderly and disabled and is not the way to run a public transport system”

A statement from the Somerset Bus Partnership says – “The closure of ticket offices will have a negative impact on all rail users, and especially the disabled. It is not just about tickets: staff at ticket offices are often the only point of contact for people arriving at a station who need assistance. They help carry luggage, provide information and advice, deploy ramps, take cash payments and unlock toilets. Whether you need advice on routes, fares, platform locations or you just need help, staff at ticket offices provide the vital human connection that people need, especially in emergencies. Travelling can be incredibly stressful – especially if you are elderly, disabled, neuro-diverse or speak English as a second language. We are trying to encourage more use of public transport. This proposal will act as a deterrent for first-time users and encourage more use of private transport. Millions of people across the UK do not have access to smartphones or computers and only use cash, so cannot buy online or at card-only machines. Rail companies have been trying for years to de-staff stations and remove guards from trains, in pursuit of profit. Please help to fight the de-humanising of rail services by completing the survey. And, remember, while ticket offices remain open, use them!”